Return & Refund Policy

Sin Weng Fai Peanut Candy Shop shall not responsible for late deliveries caused by courier company, however, you may contact us via WhatsApp at 0182237148 (https://www.wa.me/60182237148) by providing us your delivery or order detail if didn’t receive within TWO (2) days after being notified by our order Shipped message, we will try our best to assist and expedite with the necessary.

Biscuits are fragile items and we always ensure that every order is packed and wrapped nicely before shipping out. Thus, there will be no guarantee the biscuit will reach you in perfect condition due to courier handling. We are truly sorry to inform you that we will not be held responsible should there be any losses or damage of biscuits during delivery due to courier mishandling.

We would recommend customers to check if the item(s) that you ordered is fulfilled correctly after receiving the goods from the courier. If there's issue with the consignment you received in your order stated below, kindly contact us via WhatsApp - 0182237148 (https://www.wa.me/60182237148) or sinwengfaiipoh@gmail.com and our representative assist you on the matter.

Sin Weng Fai Peanut Candy Shop will issue a partial / full refund if the following occurs:

  1. Wrong item delivery

  2. Missing item in your order

  3. Expiry item or goods delivered to you

Refunds are handled on a case-by-case basis. All refund cases could take up to 14 working days to process. Dispute on Refund Amount after 48 hours of receiving will not be entertained.

Purchase can be returned to the following address (If necessary after contacted our representative):
Sin Weng Fai Peanut Candy Shop
69 & 69A, 71 & 71A,
Jalan Yau Tet Shin,
30300 Ipoh, Perak,
Malaysia.

Please contact us at sinwengfaiipoh@gmail.com or 05-243 1211 during our working hours (9am-7pm) should you have any questions or doubts or any assistance needed. We will try our best to response to your emails as soon as possible.